Emergency Contact

Office hours are from 9-5 Monday to Friday and the telephone number is 01879 230444.

In a major emergency the Director's home telephone number is 01879 230038.
Other staff can be contacted on 01879 230346 or 230098. In the evenings and at weekends we prefer to deal with emergencies only. All home telephones have the BT Callminder answer service on them but you are advised not to rely on leaving messages on these alone but to keep trying.

Overseas support

While volunteers are overseas we have a support system to ensure that we can deal with issues and any emergencies effectively.

1. Overseas representatives:  We have a Representative in every country where we have volunteers. The Representative is there to meet the volunteers as they arrive, ensure they get to their projects safely, keep in contact with them throughout the year and help them in the case of an emergency. Project Trust Desk Officers liaise regularly with representatives to ensure the smooth running of the programme in each country.

2. Overseas hosts:  Each "host" (the organisation which receives volunteers) agrees to provide the volunteers with secure accommodation and food throughout the year. They agree to abide by our "Host's Charter" which outlines as one of their responsibilities, the expectation that they will look after the basic health and safety of volunteers.

3. Desk Officers:  Based back in the UK, it is the main job of the full-time Desk Officer to coordinate the programme in each country. They liaise regularly with volunteers and with each representative, and also with each host. Once a year the Desk Officer usually visits the projects and volunteers in each country to ensure that the programme is running smoothly and to discuss ways to develop and improve each project. All volunteers know that in the case of an emergency, they can contact Desk Officers at any time of the day or night.